If the user has successfully redeemed the voucher but the package has not been activated, you can try the following steps:
If using the Vision+ app, close and restart the app, and/or clear the cache.
If using the website, reload the website.
If the issue persists, wait for about 5 minutes and then repeat steps 1 or 2.
If the issue still occurs, you can contact customer care by providing the transaction proof and the voucher code received.
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